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Case Studies

Worked examples of bespoke software, AI automation, web apps and business systems, showing the problem, how we approached it, what was built and what changed for the team.

All case studies

Explore the work.

Open a case study to see how the system was planned and built, and which service it falls under.

AI and Automation

AI Customer Support Assistant

An AI assistant that summarises each support request, suggests a reply and routes it to the right person, with a human always approving the response.

AI summariesSupport triageResponse assistanceTeam handoff
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CRM and Internal Tools

Custom CRM for Lead Management

A custom CRM that captures every enquiry automatically, gives each lead an owner and a next step, and keeps the pipeline report current.

Lead pipelineClient recordsFollow-up trackingSales visibility
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Dashboards and Reporting

Business Dashboard and Reporting System

A live dashboard combining accounting, sales and operations data, replacing hours of manual weekly reporting with numbers everyone trusts.

KPI panelsData sourcesPerformance trackingDecision reports
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Web App / SaaS

SaaS Web App Development

Taking a product idea to a live SaaS web app, with sign-up, role-based access, a user dashboard and an admin console to run it.

User accountsAdmin panelWorkflow logicScalable structure
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Website

Website Redesign for Service Business

Rebuilding a service business website around clear service pages, proof and calls to action, so more visitors become enquiries.

Service pagesLead-focused layoutClear CTAsSEO structure
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Internal Tools

Internal Operations Management Tool

An operations tool that moves requests, tasks and approvals out of chats and spreadsheets into one system with clear owners.

Task trackingTeam workflowsRequest managementAdmin visibility
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Mobile App

Mobile App for Customer Engagement

An iPhone and Android app giving customers bookings, live updates, service requests and support in one place.

Customer accessMobile workflowsNotificationsEngagement tools
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Automation

Automation System for Manual Workflows

Connecting business tools so a new enquiry or signed quote triggers every follow-on step automatically, with nothing copied by hand.

Workflow automationTask routingAdmin reductionProcess visibility
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Inside every case study

From problem to outcome, step by step.

Every case study follows the same four steps we use on client projects, so you can see how a business problem turns into working software.

01

The problem

What was slow, manual or hard to track.

02

The approach

How the workflow was mapped and planned.

03

The system

What was built and how it fits together.

04

The outcome

What changed for the team day to day.