AI assistants that answer from what your business actually knows

Older chatbots follow fixed scripts and menus, so they struggle with anything phrased differently. An AI assistant understands questions in plain language and answers from your own information. We still set clear limits on what it can say, and it passes anything outside those limits to a person.

From the information you choose: your website, help articles, policies, procedures, product details and, where it makes sense, records in your systems. We can show the source of each answer, and if the information is not there, the assistant says so rather than guessing.

It hands the conversation to the right person with the details already collected, or takes a message for your team to follow up. We agree these hand-over rules with you before launch, including topics such as complaints, refunds and anything sensitive that should always go to a person.

Only where you are comfortable with that. Routine answers to simple questions can be sent automatically, while anything important, such as commitments, refunds or complaints, can be prepared as a draft for a team member to review first. You stay in control.

Yes. An internal knowledge assistant lets staff ask about policies, procedures, products and templates and get an answer with a link to the source document. Access can follow your existing permissions, so people only see information they are allowed to see.

We agree what information the assistant can use, where it is stored and who can access it. We choose AI providers that do not use your business data to train their public models, keep sensitive information out where it is not needed and follow your privacy obligations. You own your data and the code we write.

No. Sometimes a clearer help page, a better form or a simpler process solves the problem with less cost and effort. We look at your questions first and will tell you honestly if an assistant is not worth it.